Frequently Asked Questions

Q:What is the difference between Admiral Security and Door Staff Solutions?
A:Admiral Security is the parent company which provides both unarmed guards and Door Staff personnel as a licensed security contractor. "Door Staff Solutions" is a registered DBA which expresses our dedication to residential communities.

Q:Our Building employs its own "union doormen", and the management company has always taken care of this up to now. Can Door Staff Solutions work with them?
A:Absolutely! We're the employer for numerous Local One "doormen" operations.

Clients benefit from our partnering with their management company because
  • Few individual buildings have enough staff to cover open shifts caused by scheduled vacations, sick leaves, absenteeism, or other staffing problems. Admiral has many options to fill these openings effectively.
  • We remove the burden from Management of supervising people who work 24/7, and free your Manager to address matters important to your Building as a whole.
  • You transfer liability and responsibility for employment-related issues -- including grievances and disciplinary actions -- to Admiral and away from the Building/Association.

Q:Who is the employer?
A:Admiral Security is the employer for payroll, benefits, and insurance. We take care of all the administrative matters for you.

Q:Who trains the employees?
A:Admiral Security works with you to understand your specific needs and requirements, prepares training materials, and ensures that employees are trained to your satisfaction.

Q:What happens if there is an emergency?
A:Admiral Security provides supervisory staff 24/7 to lend support in case of an emergency. We maintain a complete list of contact numbers so that the necessary people are notified of the situation.

Q:What if someone Admiral assigns to our Building doesn't work out?
A:We use rigorous screening and hiring procedures and work hard to understand your needs. Our HR department translates this knowledge into staffing. If an employee doesn't satisfy your requirements, we will retrain or replace, no questions asked.

Q:Can you really accommodate our special requirements and preferences?
A:As part of our process, we spend much time getting to know each client's location. We're all about flexibility and tailoring our services to you. No 'one size fits all' here!

Q:How much do your services cost?
A:We provide reasonable, controllable pricing. After we review your needs, we will submit a firm proposal that includes all the costs -- and guarantee no surprises later.